Privacy notice
We keep your information only to the extent it helps manage your request and provide the support you asked for.
What we collect
When you submit a request or contact support, you may provide details like your name, email, phone number, preferred date,
traveler count, and any accessibility notes. We use this to understand your request and confirm the right timing.
How we use your information
We use your contact details to communicate about availability, day-of guidance, and updates related to your inquiry.
If you opt into email updates, we may also send planning reminders for upcoming requests.
Sharing and protection
We only share necessary details with the relevant team when it helps fulfill your request.
We take reasonable steps to protect information from unauthorized access.
Your choices
You can decline email updates by not checking the notification option when submitting forms.
If you’d like changes to your contact preferences, send us a message through support.
Practical note for day-of updates
For time-sensitive updates (like weather checks or launch point confirmation), we rely on the contact information you provide.
Make sure your email and phone are accurate so you receive guidance on the day of your experience.